Collections Officer

Launch Your Finance Career

Company Background

Our client is a growing and well-established specialist lender that provides funding solutions to small and medium-sized businesses across Australia. With a strong customer focus and an inclusive team culture, they are committed to helping customers achieve positive outcomes while creating development opportunities for their employees.

This organisation is passionate about identifying potential and provides comprehensive training and ongoing support. If you're currently working in retail, hospitality, customer service, call centres, banking support, or another customer-facing role and are looking to move into a professional office environment, this could be the ideal next step.

The Role

Reporting to the Collections Manager, your responsibilities will include:

• Managing a portfolio of customer accounts and assisting clients in bringing facilities back into good standing
• Contacting customers by phone and email to discuss account balances and repayment arrangements
• Building positive customer relationships while achieving commercial outcomes
• Negotiating payment solutions tailored to individual customer circumstances
• Maintaining accurate records and updating customer information within internal systems
• Monitoring payment arrangements and following up on agreed commitments
• Working collaboratively with internal stakeholders to achieve team objectives

Your Background

While of course, collections experience is preferred, this is not essential. We would love to hear from candidates who have developed strong communication and customer service skills in retail, hospitality, contact centres, banking, telecommunications or similar environments.

To be successful, you will demonstrate:

• Strong communication skills and confidence speaking with customers – this is absolutely key, and your communication skills will be evaluated as the first stage of the process
• A professional and empathetic approach to resolving customer issues
• Resilience and the ability to manage challenging conversations positively
• Excellent organisational skills and attention to detail
• A willingness to learn and build a long-term career within financial services
• Basic computer literacy and the ability to work with multiple systems

This is an excellent opportunity to secure a professional office-based role with genuine career development and ongoing training within a growing financial services business

If you are keen to apply for this Collections Officer role, please contact Adele at Richard Lloyd on 02 8324 5647, quoting reference 10042 or click on 'apply now' below.

Please submit your CV in Word format and note that due to the high volume of responses we receive only suitable candidates will be contacted.