For employers looking to fill a Credit Control Officer vacancy, the following sample position description can help you to attract the best candidates for the role. By tailoring this position description according to your company's specific job requirements, you have an excellent interview tool for comparison purposes.
For job seekers looking for a Credit Control Officer role, this job description details what the role may involve and what skills and experience are required to give you the best chance of securing the position.
A Credit Control Officer, sometimes known as a Credit Officer, is responsible for recovering money owed by a customer to the organisation. The debts may be from either business (commercial collection) or individual (consumer collection) customers. The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assist the organisation in managing their cash flow. This role may or may not involve the duties of an Accounts Receivable Officer.
Reporting to the Financial Controller/Finance Manager or Credit Manager (depending on the size of the organisation) the Credit Control Officer role will perform a wide range of duties and responsibilities. These may include, but are not limited to:
Chasing up overdue payments via telephone and email
Resolving customer queries and issues
Reviewing credit applications and references
Use your knowledge of different legal entities and credit verification processes to ensure creditworthiness
Setting credit limits
Receipting, allocation and reconciliation of payments to customer’s accounts
Solve problems regarding incorrect payments
Managing the Days Sales Outstanding figure
Preparing journal entries
Assisting with month-end
Producing monthly Aged Debtor Reports
Highlighting problem customers to senior management
Assessing company risk
Referring debts to third-party collection agencies when necessary
Assisting the broader accounts team with ad hoc tasks
The more common skills and attributes that are most needed for this role may include:
Understanding of the end to end Accounts Receivable process
Strong communication skills, both written and verbal
Ability to build relationships with internal and external stakeholders, including Management
Excellent organisational and time management skills
Ability to prioritise and multitask
High level of accuracy and attention to detail
Tenacity and ability to have difficult conversations
Willingness to escalate debt issues
Intermediate computer software skills, including Excel and Accounting packages
$60 - 75K + Super
Shared Services Manager
For hiring managers ready to recruit a Credit Control Officer, download our job description template.
For job seekers who need to write or update their resume, download our resume guide and template.
Credit control is the monitoring and recovery of outstanding invoices to reduce debt and ensure a healthy cash flow for the business to carry on its activities.
Ultimately the Credit Controller/Officer is responsible for recovering money owed by a customer to the company to ensure a healthy cash flow. For smaller companies, this role is normally combined with the accounts receivable duties.
As a Credit Controller, you will require an understanding of the end-to-end accounts receivable process, tenacity and excellent communication to facilitate payment of invoices together with negotiation skills.
To become a Credit Controller you will need to demonstrate professional written and verbal communication skills as you will be dealing with the company's customer base. You may have started in a Trainee Accounting role or an Admin role.
A Credit Controller is not an Accountant, but the duties may be included as part of an Accountant's role in a small organisation.
On average, a Credit Controller/Officer can earn between $65K and $90K + Super, depending on the size of the company and other duties involved in the role.
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