Credit Control Officer job description & role information

For employers looking to fill a Credit Control Officer vacancy, the following sample position description can help you to attract the best candidates for the role. By tailoring this position description according to your company's specific job requirements, you have an excellent interview tool for comparison purposes.

For job seekers looking for a Credit Control Officer role, this job description details what the role may involve and what skills and experience are required to give you the best chance of securing the position.

Role outline:

A Credit Control Officer, sometimes known as a Credit Officer, is responsible for recovering money owed by a customer to the organisation. The debts may be from either business (commercial collection) or individual (consumer collection) customers. The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assist the organisation in managing their cash flow. This role may or may not involve the duties of an Accounts Receivable Officer.

​Typical job duties and responsibilities:

Reporting to the Financial Controller/Finance Manager or Credit Manager (depending on the size of the organisation) the Credit Control Officer role will perform a wide range of duties and responsibilities. These may include, but are not limited to:

  • Chasing up overdue payments via telephone and email

  • Resolving customer queries and issues

  • Reviewing credit applications and references

  • Use your  knowledge of different legal entities and credit verification processes to ensure creditworthiness

  • Setting credit limits

  • Receipting, allocation and reconciliation of payments to customer’s accounts

  • Solve problems regarding incorrect payments

  • Managing the Days Sales Outstanding figure

  • Preparing journal entries 

  • Assisting with month-end

  • Producing monthly Aged Debtor Reports

  • Highlighting problem customers to senior management

  • Assessing company risk

  • Referring debts to third-party collection agencies when necessary

  • Assisting the broader accounts team with ad hoc tasks

Skills and attributes:

The more common skills and attributes that are most needed for this role may include:

  • Understanding of the end to end Accounts Receivable process

  • Strong communication skills, both written and verbal

  • Ability to build relationships with internal and external stakeholders, including Management

  • Excellent organisational and time management skills

  • Ability to prioritise and multitask

  • High level of accuracy and attention to detail

  • Tenacity and ability to have difficult conversations

  • Willingness to escalate debt issues

  • Intermediate computer software skills, including Excel and Accounting packages

Salary guide:

$60 - 75K + Super


For hiring managers ready to recruit a Credit Control Officer, download our job description template.

For job seekers who need to write or update their resume, download our resume guide and template.

What does a Credit Controller do?

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