Practice / Office Manager

Lead Operations in Accounting Practice

Company Background

Our client is a highly respected business advisory firm with a proud history spanning more than 80 years. Built on a strong reputation and long-term success, they offer genuine job security in today's ever-changing business environment. Their diverse client portfolio includes well-known Australian businesses as well as an impressive range of global organisations with local subsidiaries.

This is an employer that truly values its people. They foster a supportive, collaborative culture where your contribution is recognised, your expertise is trusted, and you're given the autonomy to take ownership of your role. If you're looking for an organisation that believes in a genuine "give and take" relationship with its employees, you'll feel right at home here.

Reporting directly to the Principals, this pivotal role offers a varied mix of responsibilities while also providing the opportunity to mentor, guide and support the wider administration team. You'll play an integral part in keeping the business running smoothly and be recognised as a trusted member of the leadership support function.

To ensure the office operates seamlessly, this position is based onsite five days a week. In return, you'll enjoy consistent, standard business hours (9:00am–5:00pm), providing excellent work-life balance with no expectation of long or unpredictable days!

The Role

This position covers a very broad range of tasks, and no two weeks are the same. 

• Manage HR administration, onboarding new employees, maintaining accurate staff records, and updating documentation following performance reviews and employment changes.
• Working across Xero Practice Manager (XPM) reviewing timesheet entries for billings with the offshore support team.
• Reviewing all client billing is accurate before distribution to clients on a monthly and quarterly basis.
• First point of contact for client & customer queries
• Key liaison with their third party IT firm to manage and mitigate upgrades & issues
• Credit control including chasing clients, answering invoice queries and negotiating payments.
• Managing the ATO portal for client correspondence
• Office management including mentorship & guidance to the wider administration team
• Managing the firms policies and procedures in SharePoint

Your Background

Our client has been quite specific in the background they are looking for:

• A first preference for an Office Manager, Practice Manager, Administration Manager or similar from another accounting firm. 
• Second preference for one of these positions in any professional services organization. The industry relevance is non-negotiable.
• Strong experience with Xero, ideally XPM is preferred.
• You have worked in a broad role that includes administration HR & IT support tasks.
• Excellent communication skills, a mature attitude and professional presentation are key.

If you are keen to apply for this Practice / Office Manager role, please contact Adele at Richard Lloyd on 02 8324 5647, quoting reference 10157 or click on 'apply now' below.

Please submit your CV in Word format and note that due to the high volume of responses we receive only suitable candidates will be contacted.